Course Name: ChatGPT Customer Services

Duration of the Training: 2 days(14 Hours)

Target Audience:

• Customer service representatives
• Customer support managers
• Call center agents
• Customer experience professionals

Course Overview:

In the realm of customer service, ChatGPT can be utilized to enhance support interactions, automate responses and improve overall customer satisfaction. This instructor-led, live training (online or onsite) is aimed at customer service professionals who wish to harness the power of ChatGPT to deliver exceptional customer experiences and streamline support operations.

By the end of this training, participants will be able to:

• Understand the fundamentals of ChatGPT and its applications in customer service.
• Utilize ChatGPT to provide personalized and efficient customer support.
• Develop automated chatbots powered by ChatGPT to handle customer inquiries.
• Implement best practices for leveraging ChatGPT in customer service scenarios.

Eligibility:

• Basic proficiency in English language skills.
• Familiarity with  customer service process and requirements.